Terms and Conditions

Effective Date: [Insert Date]

Welcome to Artelight (“we”, “our”, “us”).
These Terms and Conditions govern your use of our website (the “Website”) and the purchase of products from our online store.

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website.

1. Company Information

Business Name: Artelight
Business Activity: Online sale of crystal chandeliers and lamps
Country of Operation: Italy
Customer Service Email: support@ampade.info

2. Products and Product Information

We specialize in high-quality crystal chandeliers and lamps.
All product descriptions, images, and measurements are provided in good faith and aim to be as accurate as possible. However, slight variations in color, size, or appearance may occur due to lighting, screen settings, or handmade components.

3. Prices and Payments

  • All prices are displayed in EUR (€) unless otherwise stated.

  • Prices may or may not include VAT, depending on the product and destination country (this will be clearly indicated at checkout).

  • We reserve the right to change prices at any time without prior notice.

  • Payments are processed securely through trusted third-party payment providers.

  • We do not store credit or debit card details.

4. Orders and Contract Conclusion

  • An order is considered confirmed only after full payment is received.

  • You will receive an order confirmation email once payment is successfully completed.

  • We reserve the right to refuse or cancel an order in case of pricing errors, product availability issues, or suspected fraud.

5. Shipping and Delivery

  • We ship from Italy to Italy and other European countries.

  • Delivery times are estimates and may vary depending on destination and courier service.

  • We are not responsible for delays caused by couriers, customs authorities, or force majeure events.

6. Shipping Damage and Claims

  • All items are carefully packed to minimize the risk of damage during transport.

  • In the event that a product arrives damaged, the customer must notify us within 24 hours of delivery, providing clear photos of:

    • The damaged item

    • The original packaging

  • Failure to report damage within 24 hours may result in the claim being rejected.

Shipping costs and compensation will be handled in accordance with the courier’s policy and applicable consumer laws.

7. Right of Withdrawal (EU Customers)

In accordance with the EU Consumer Rights Directive, customers have the right to withdraw from the purchase within 14 days of receiving the goods, without providing any reason.

Conditions:

  • The product must be returned unused, undamaged, and in its original packaging.

  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

  • Customized or made-to-order items may be excluded from the right of withdrawal.

Refunds will be processed within 14 days after receipt and inspection of the returned item.

8. Returns and Refunds

  • Refunds are issued using the original payment method.

  • Shipping costs are non-refundable unless the return is due to our error or a defective product.

  • If the returned item is damaged due to improper packaging, a partial refund may be applied.

9. Warranty and Liability

  • Products are covered by the statutory legal warranty applicable under Italian and EU law.

  • We are not liable for damages resulting from improper installation, misuse, or lack of maintenance.

  • Electrical installation must be carried out by a qualified professional.

10. Intellectual Property

All content on this Website, including text, images, logos, and designs, is the property of Artelight and may not be used, copied, or reproduced without prior written consent.

11. Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy and Cookie Policy, in compliance with GDPR and Italian data protection laws.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Italy.
Any disputes shall be subject to the jurisdiction of the competent Italian courts, without prejudice to the mandatory rights of EU consumers.

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect once published on the Website.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

📧 support@ampade.info