1.Privacy e Riservatezza

Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how Artelight (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or make a purchase from our website at https://artelight.eu/.

We are committed to protecting your privacy and ensuring compliance with the EU General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and applicable Italian data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Artelight
Email: support@artelight.eu
CountryItaly
Business Activity: Online sale of crystal chandeliers and lamps across Europe

2. Personal Data We Collect

We may collect and process the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login information (if applicable)

  • Order history and purchase details

  • Payment-related information (processed securely by third-party payment providers; we do not store card details)

  • Messages sent via contact forms or email

  • Technical data such as IP address, browser type, device information, and cookies

You may browse our Website without providing personal data. Personal information is collected only when you voluntarily provide it.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To process, manage, and deliver orders

  • To manage payments, invoices, and refunds

  • To provide customer support and respond to inquiries

  • To create and manage user accounts

  • To comply with legal, tax, and accounting obligations

  • To improve our Website, services, and customer experience

  • To prevent fraud and ensure website security

4. Legal Basis for Processing

In accordance with GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Your consent

  • Legitimate business interests (such as website security and service improvement)

5. Data Sharing and Third Parties

We do not sell or rent your personal data.

Your data may be shared only with trusted third parties when necessary, including:

  • Payment service providers

  • Shipping and logistics providers

  • IT and hosting service providers

  • Accounting and legal service providers

  • Public authorities where required by law

All third parties are contractually required to protect your data and process it in compliance with GDPR.

6. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as GDPR-approved standard contractual clauses.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and tax requirements.

8. Cookies

We use cookies and similar technologies to ensure proper Website functionality and improve user experience.

For more information, please refer to our Cookie Policy.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permitted)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Italian Data Protection Authority
    (Garante per la Protezione dei Dati Personali)

To exercise your rights, contact us at: Email: support@artelight.eu

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

11. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: support@artelight.eu